WorkloadWall is a small ticketing system built around one idea: the people asking for help should be able to see the pile. Every open ticket is a post-it note on a corkboard — sized by effort, coloured by priority, anonymised — sitting right above the request form. Requesters see the workload before they add to it, and the person doing the work stops having to explain why “a simple little request” isn’t done yet.
The form under the wall
Add a request and watch it go up
This is the form a requester sees — no account, no login. Fill it in and your note is pinned to the board above. Nothing you type appears on the wall.
How to read the wall
- Low priority
- Normal
- High
- Critical
- Pin colour is severity: minor
- moderate
- major
- critical
A bigger note is a bigger job. Notes grow as they wait, and a big note can never be covered by a small one — the longest, largest jobs stay the hardest thing on the board to ignore.
The wall
A request queue anyone can look at
The public wall is the whole argument. It shows every open item as a note — category, department, who has it, how long it has waited — and nothing else. No subjects, no names, no descriptions. Someone walking up to add the eleventh “quick” job of the morning can see the other ten first.
- Anonymised by default; requesters see shape, not content.
- Sized by effort, coloured by priority, pinned by severity.
- Notes grow with age — old work gets louder, not quieter.
- Put it on a TV in the hallway, or on the intranet.
My wall & Dispatch
Hand work over by dragging a note
Every agent gets their own board. A dispatcher sees all of them side by side with a load meter under each name, and moves work by dragging a note from one person’s board to another. It takes about a second, and the load meter tells you before you drop it whether you are about to swamp someone.
- Per-person boards with light / steady / busy / swamped load.
- Drag to reassign; the requester is notified automatically.
- Contractors and part-timers can be limited to their own work.
Email intake
The mailbox you already use becomes the queue
Point WorkloadWall at any number of mailboxes — or at a single folder inside one — on Microsoft 365 or IMAP/Gmail. New mail becomes a ticket, the acknowledgement goes out from that same mailbox, and every reply threads back onto the ticket by its [WW‑123] tag. People who would never learn a ticket system keep emailing, and the work still lands on the wall.
- Microsoft 365 or IMAP/Gmail; one mailbox or many.
- Replies thread automatically; no new address to teach anyone.
- Optional AI intake fills in category, priority, severity and size.
Pricing
Buy it once. It runs in your building.
No seats to true up, no monthly bill, no cloud account. Updates within your major version install themselves and cost nothing.
Solo
$149 one‑time
One person, one mailbox
- 1 agent, 1 mailbox
- The wall, request form, projects
- Recurring tasks and reporting
- No remote access
- No import
Local Lite
$299 one‑time
Per site
- Up to 10 agents, 1 mailbox
- My wall and Dispatch
- Per‑agent visibility
- No remote access
- No import or API
Local Pro
$799 one‑time
Per site
- Unlimited agents
- Unlimited mailboxes and folders
- Remote access, import, backups
- AI intake
- Optional priority support $199/yr
Cloud
$12 /agent/mo
+ $29/site/mo, billed annually — coming
- Hosted and multi‑site
- Connect tier: Autotask, ServiceTitan, SSO — $19 + $49
- Not released yet
30‑day free trial with every feature. When it ends the app goes read‑only — nothing is deleted — until a key is entered. Requesters are always free and never need an account.
It is one installer and about ten minutes.
Everything is bundled — no database to set up, no cloud account to create, no data leaving the building. Put it on a PC that stays on and send people the link.
Windows 10/11, 64‑bit, 4 GB RAM · version 1.4.0 · 37.6 MB