Docs
Help topics
The same guides that are built into the app under Help in the top bar — here as well, so you can read them before you install and link to them from a ticket.
01 · For whoever runs it
Getting started
Install WorkloadWall, run the first-time setup, and get your team in.
02 · For everyone
The wall
What requesters see, how notes are sized and colored, and what you can hide.
03 · agent
Working tickets
My wall, the ticket page, statuses, replies, and the fields that shape a note.
04 · dispatcher
Dispatch
Every agent's wall side by side, with a load meter, so work can be moved before someone drowns.
05 · agent
Projects
Group bigger work into a project, hand out tasks, watch progress, get told when things finish.
06 · For whoever runs it
Email intake
Turn a mailbox — or just one folder of it — into tickets, and send replies from it.
07 · For whoever runs it
People & permissions
Roles, what "Can see" controls, project managers, and notifications.
08 · For whoever runs it
Recurring tasks
Standing work that puts itself on the wall before it's due.
09 · For whoever runs it
AI intake
Let a model suggest — or set — category, priority, severity and size on new tickets.
10 · For whoever runs it
Remote access
Reach WorkloadWall from outside the building — no port forwarding, no VPN.
11 · For whoever runs it
Import, backups & updates
Bring in existing tickets, keep your data safe, and stay current.
12 · For whoever runs it
Troubleshooting
The handful of things that actually go wrong, and where to look.
Cannot find it here? Troubleshooting covers the things that actually go wrong, and a person answers email.