Docs · topic 11 of 12 · For whoever runs it
Import, backups & updates
Bring in existing tickets, keep your data safe, and stay current.
Importing tickets
Admin → Import tickets takes a CSV or JSON file. Only title is required; useful columns are description, requesterName, requesterEmail, requesterPhone, department, category (created if new), priority, severity, size, status, assigneeEmail, createdAt, dueAt, and sourceRef (any unique id, e.g. an email Message-ID — re-importing the same file won't duplicate).
Use it to seed the wall from a spreadsheet, an export from another system, or a mailbox you've curated by hand.
Backups
Every night at 02:30 WorkloadWall writes a consistent copy of its database to C:\ProgramData\WorkloadWall\backups and keeps the last 14. Admin → Backups lists them and has Back up now.
Photos and other attachments are files, not database rows: they live in C:\ProgramData\WorkloadWall\attachments and are not in the nightly database copy. Back up that folder alongside backups.
That folder is on the same PC as the live data. Copy it somewhere else on a schedule — OneDrive, a NAS, your existing backup tool — and you're covered.
Restore: stop WorkloadWall (Start menu → Restart WorkloadWall stops and starts it; or stop the "WorkloadWall" scheduled task), replace workloadwall.db in C:\ProgramData\WorkloadWall with the backup file, start it again.
Moving to another PC
Install WorkloadWall on the new PC, stop it, copy the whole C:\ProgramData\WorkloadWall folder over from the old one, start it. Everything — tickets, people, settings, license — comes with the folder.
Updates
Admin → Updates shows the installed version and the newest available. Updates your license covers are downloaded ahead of time and installed automatically at the hour you choose (3 am by default); WorkloadWall is offline for about a minute. Check now and Install now are there when you don't want to wait.
A new major version is a new purchase: it appears as available but never installs itself. Every update is signed and checked before it runs.
Uninstalling
Add/Remove Programs. The uninstaller asks whether to keep the data folder.