Docs · topic 2 of 12 · For everyone
The wall
What requesters see, how notes are sized and colored, and what you can hide.
Reading the wall
Every open ticket is a note on the corkboard. Four things carry information:
| What you see | What it means |
|---|---|
| Size of the note | Effort — how big a job it is (1 to 5). Bigger notes go on the board first and can't be covered. |
| Color of the note | Priority — how soon it has to be handled. Colors are set under Admin → Board rules. |
| Pin color | Severity — how bad it is if it's left alone. |
| Growth | Notes grow slowly the longer they wait, so stalled work can't be buried by new small stuff. |
Below the board is the request form. Requesters fill it in and their note appears on the wall within a second, along with everyone else's.
Photos. The form takes up to ten photos (or PDFs) — a picture of the jammed printer or the leaking tap saves a trip. Phones can shoot straight into it. Pictures are shrunk in the browser before upload, so a 12-megapixel shot lands as a few hundred KB. Photos are only ever visible to staff on the ticket page; nothing about them shows on the public wall.
What requesters can and can't see
By default a requester sees the shape of the workload, not its contents: category, department, size, age, and the first name of who's on it. They do not see titles, descriptions, or who asked. That's deliberate — the wall exists to set expectations, not to leak other people's requests.
Admins choose exactly which fields show under Admin → What requesters see. Common choices:
- Small internal team: show titles too, so people can spot duplicates before submitting.
- Public-facing or sensitive work (HR, facilities complaints): hide titles, keep category and size.
- Kiosk / TV on the wall: hide numbers and names, show only category, size and age.
Submitting a request
Requesters need no account. The form asks for what they need, details, type, department, their name, email and phone — the last two are required so the team can always follow up. Signed-in requesters get name, email and phone pre-filled and can see their own requests under My requests.
After submitting, the requester gets a ticket number (and an acknowledgement email if outgoing mail is on). Replying to that email adds to the ticket.
Requiring sign-in
Under Admin → Shop, Require sign-in to see the wall hides the board from anyone who isn't signed in. Turn this on before you share a remote-access link.
Wall statuses
Notes show for tickets in Open, In progress and Waiting. Done tickets leave the wall. Which statuses appear is configurable under Admin → Board rules.